At GadgetShelf.pk, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple and clear exchange process. Our customer care team is here to guide you every step of the way.
Eligibility for Exchange
- All gadgets and accessories purchased online from GadgetShelf.pk are eligible for exchange within 7 days of delivery.
- Clearance items, discounted products, or items marked as non-returnable are not eligible.
- A valid order confirmation email or invoice is required.
Conditions for Exchange
- Items must be unused and in original condition.
- Must include all original tags, labels, and accessories.
- Must be returned in the original packaging (especially for boxed or electronic gadgets).
- The original invoice must be provided.
- For damaged, incorrect, or defective items, photo or video proof is required.
How to Exchange
If your request meets our conditions, we’ll guide you through the process. Allow 7–10 business days for completion after verification.
Return Policy
Returns are accepted only if:
- The request is made within 7 days of receiving your order.
- The item is unused, in its original packaging, and includes all tags.
- Valid proof of purchase is provided.
- The item received is damaged, defective, or incorrect.
Return Process
Customers must send the product to our return address at their own expense. Once the item is received and verified, we will ship you a replacement product.
Questions? Our team is always happy to assist—reach out anytime!